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Prana Yoga, Coral Gables: Hours, Address, Prana Yoga Reviews: 4/5

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As a matter of policy, BBB does not endorse any product, service or business. Need to file a complaint? BBB is here to help. File a Complaint. Customer Complaints Summary. Sort By. Status: Unanswered. I was told I could no longer practice there and would receive a refund. Did not receive refund. I responded that I wanted to meet with the owner to discuss this, but did not hear back.

When I arrived at the studio a few days later,I was told by her sister that I should go practice yoga somewhere else and I would receive a refund for the unused classes. It has been 3 weeks and I have not received a refund. I have sent emails requesting my refund and have not received a response.

I want to be able to either utilize the remaining classes I have left on my package or get the refund I was promised. I have a copy of the email from the owner specifically telling me I would get a refund and her sister in person told me the same thing. She is practicing unethical business practices by taking my money and not giving me anything in return.

That is why I am filing a claim with you. If she had just honored her word and given me the refund, I would left and found a more ethical business to do business with. I have not received it as of Nov 2, I was visiting in Miami taking care of my 92 year old mother. I learned after paying that it is necessary to call in order to schedule an appt.

That same day, Sep 4, , we learned that Hurricane Irma was headed for Miami, and it was thought that it would also directly hit Charleston, where my home is. At that time, I had to board up my mother's house, etc, then get in my car to drive ahead of the hurricane to Charleston to board up my house, etc. I called that same day to explain the circumstances, but was told I would have to email the owner to get a refund, which I did - also on the same day.

I have emailed her three times since then to request the refund, but have not received it as of Nov 2, Delivery Issues. Problem with a Product or Service.

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Years in Business: Reasons for BBB Rating. Desired Outcome. BBB Business Profiles may not be reproduced for sales or promotional purposes.

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